Return and Refund Policy

Made-to-Order Products

All Loom & Lunae apparel is produced on demand specifically for each order.

Because our products are made to order, we do not accept returns, exchanges, or refunds for changes of mind, incorrect size or colour selections, or personal preferences.

Customers are responsible for reviewing product descriptions, sizing charts, colour selections, and order details before completing their purchase.

This policy does not affect any rights or remedies provided under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, printing error, damage, or an item that differs from what you ordered, please contact us at support@loomandlunae.com within 30 days of receiving your order.

Please include your order number, a description of the issue, and clear photographs showing the problem.

We will review the information and coordinate with our fulfillment partner to determine an appropriate resolution, which may include a replacement or refund.

All requests are assessed individually, subject to applicable consumer protection laws.

Shipping and Delivery Issues

If your order is lost in transit, arrives damaged, or has a delivery issue, please contact us at support@loomandlunae.com with your order number and details of the problem.

For damaged packages, please include photographs of the packaging and affected items.

We may ask you to confirm your shipping address or check with the delivery carrier while we investigate the issue with our fulfillment partner.

Once the circumstances have been reviewed, we will determine an appropriate resolution in accordance with applicable consumer protection laws.

Returns and Exchanges

Because Loom & Lunae products are made to order, we do not offer routine returns or exchanges.

Please do not send products back without contacting us first. Unsolicited returns may not be accepted or processed.

If a return is necessary to resolve a verified order issue, we will provide instructions.

Nothing in this policy limits your rights under applicable consumer protection laws.

Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider or financial institution.

We will notify you when your refund has been processed.