Shipping policy

Shipping Policy

Made-to-Order Production

All Loom & Lunae apparel is made to order through our fulfillment partner, Printful.

Each item is produced after an order is placed. Production time is separate from shipping time, and orders may take longer during busy periods.

Shipping Destinations

Loom & Lunae currently ships to Canada and the United States.

Available shipping methods, charges, and estimated delivery times are displayed at checkout.

Shipping Costs and Delivery Estimates

Shipping costs are calculated at checkout based on the items ordered and the delivery destination.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to production schedules, carrier delays, weather, customs processing, or other circumstances outside our control.

Order Tracking

When tracking information is available, it will be provided through your shipping confirmation email.

Orders containing multiple items may arrive in separate packages.

Incorrect Shipping Addresses

Customers are responsible for checking their shipping information before placing an order.

If you notice an error, contact support@loomandlunae.com as soon as possible. We will attempt to assist, but address changes may not be possible once an order enters fulfillment or has shipped.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost in transit, or arrives damaged, please contact support@loomandlunae.com with your order number and details of the issue.

For damaged deliveries, please include photographs of the packaging and affected items.

We will investigate the issue with our fulfillment partner and shipping carrier and determine an appropriate resolution in accordance with applicable consumer protection laws.